IT Services, Business Transformation Coordinator (Process)

Okanagan College



Okanagan College transforms lives and communities.  We are one of Canada’s leading colleges.  We create outstanding educational experiences for our learners, both students and employees.  We work and learn in a welcoming and caring culture.  We are a catalyst for change through collaboration with our learners and partners.  We serve, lead and anticipate the social, economic and environmental needs of communities.




Position Title:

IT Services, Business Transformation Coordinator (Process)

Competition Number:



IT Services


IT Business Transformation



Flexible Work Options:

Eligible for Hybrid Work



Your Opportunity:

Reporting to the Manager, Business Transformation, the Business Transformation Coordinator (Process) plays a pivotal role in enhancing organizational efficiency by analyzing and optimizing business processes across the organization. Collaborating with cross-functional teams, Business Transformation Coordinator (Process) will identify inefficiencies, streamline workflows, and implement improvements to drive operational excellence. This position contributes to the organization’s success through expertise in process analysis, continuous improvement, and collaboration.
In addition to the general duties of the Business Transformation Coordinator (Process), this position has additional responsibilities in the development, planning, execution, and closure of projects utilizing best practices in project management methodology.


Education and Experience:

Four-year degree in Business Administration or a related field, or technical training in a related discipline or equivalent. A minimum of four years of related process improvement experience including experience with project management tools and techniques. Experience working in higher education is considered an asset.

Familiarity working in a technical environment and a general understanding of IT subject matter. Experience working in an academic environment would be an asset.

Familiar with Lean Methodology.



Functions and Duties:

Process Analysis
  • Conduct thorough analyses of current business processes by utilizing analytical tools and methodologies to assess process performance and identify inefficiencies, bottlenecks, and areas for improvement.
  • Collaborate with cross-functional teams including leadership to identify and assess opportunities for process improvement and transformation, to understand end-to-end processes and gather insights from diverse perspectives.
  • Facilitate workshops and meetings to engage stakeholders and elicit input for process improvement while determining potential ROI and impact on operational efficiency.
  • Apply Lean principles to eliminate waste, optimize resource utilization, and enhance overall process efficiency.
  • Create detailed process maps and documentation to provide a clear visual representation of current and optimized processes.
  • Establish and monitor key performance indicators (KPIs) to measure the success of process improvements.
  • Implement mechanisms for ongoing performance measurement and reporting.
  • Communicate process changes effectively to stakeholders while working closely with stakeholders to ensure seamless implementation of process changes.
  • Develop and execute change management plans to address potential resistance and foster a culture of continuous improvement.
  • Collaborate with departments and areas across the organization to explore and implement technology solutions that enhance and automate business processes.
  • Leverage technology to drive efficiency gains and improve overall effectiveness.
  • Collaborate with IT teams to ensure seamless integration of technology solutions.
  • Develop and implement change management strategies to ensure successful adoption of new processes.
  • Engage with stakeholders to communicate changes, address concerns, and drive buy-in.
  • Create detailed documentation of processes, improvements, and changes for reference and training purposes.
  • Maintain process documentation in collaboration with relevant teams.

General Business Area Support

  • Support change management initiatives by helping to communicate changes, manage stakeholder expectations, and facilitate the adoption of new processes and technologies.
  • Develop and implement strategies to overcome resistance to change, ensuring a smooth transition during process improvements.
  • Foster collaboration between the IT department and other business units to ensure that IT processes and systems effectively support the entire organization’s needs.
  • Serve as a liaison between IT and other departments, translating technical requirements and ensuring that IT solutions are aligned with business needs.
  • Identify potential risks associated with process changes and develop mitigation strategies.
  • Ensure that process improvements comply with relevant laws, regulations, and organizational policies.
  • Analyze data from various sources to identify trends, measure performance, and support decision-making related to process improvements.
  • Prepare regular reports for management, providing insights into the effectiveness of processes and recommending areas for further improvement.
  • Other duties as assigned.



Skills and Abilities:

  • Demonstrated experience as a Business Process Analyst with a track record of successfully optimizing business processes.
  • Strong analytical and problem-solving skills with the ability to use data-driven insights for decision-making.
  • Excellent communication and presentation skills, with the ability to convey complex ideas to diverse stakeholders.
  • Ability to work effectively with cross-functional teams and engage stakeholders at various levels.
  • Skilled in managing multiple projects with knowledge of project management methodologies and tools, coupled with an understanding of IT systems and process automation technologies.
  • Strong capabilities in change management to smoothly implement new processes, along with leadership skills to influence and motivate team members without direct authority.
  • Exceptional critical thinking abilities for complex situation assessment and informed decision-making, with an emphasis on strategic problem-solving.
  • Highly adaptable to changing business needs and technology, with a strong focus on internal customer service and the ability to communicate technical concepts in user-friendly terms.
  • Excellent collaborative skills to work effectively across various organizational levels, integrating feedback and diverse perspectives into process improvements, complemented by outstanding communication and presentation abilities.



Appointment Type:

Support – Non-Regular Full-time

Appointment Start Date:


Appointment End Date:



Monday – Friday 8:00-4:00 (negotiable)


Annual Salary/Hourly Rate:

$34.05 – $38.90



Special Instructions to Applicants:

Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates.


Posting Opening Date:


Posting Closing Date:


How to Apply


To apply for this position, please go to our employment site: and complete an on-line application. 

All applications must be submitted through our employment site to be considered.

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence,