OKANAGAN COLLEGE

Okanagan College transforms lives and communities.  We are one of Canada’s leading colleges.  We create outstanding educational experiences for our learners, both students and employees.  We work and learn in a welcoming and caring culture.  We are a catalyst for change through collaboration with our learners and partners.  We serve, lead and anticipate the social, economic and environmental needs of communities.

Position Title:

IT Services, Business Transformation Coordinator (Process)

Competition Number:

C002720

Division/Portfolio:

IT Services

Department/Program:

IT Business Transformation

Campus/Centre:

Kelowna

Flexible Work Options:

Eligible for Hybrid Work

Your Opportunity:

Education and Experience:

Functions and Duties:

• Conduct thorough analyses of current business processes by utilizing analytical tools and methodologies to assess process performance and effectiveness.to identify inefficiencies, bottlenecks, and areas for improvement.
• Collaborate with cross-functional teams including leadership to identify and assess opportunities for process improvement and transformation, to understand end-to-end processes and gather insights from diverse perspectives.
• Facilitate workshops and meetings to engage stakeholders and elicit input for process improvement while determining potential ROI and impact on operational efficiency.
• Apply Lean principles to eliminate waste, optimize resource utilization, and enhance overall process efficiency.
• Create detailed process maps and documentation to provide a clear visual representation of current and optimized processes.
• Establish and monitor key performance indicators (KPIs) to measure the success of process improvements.
• Implement mechanisms for ongoing performance measurement and reporting.
• Communicate process changes effectively to stakeholders while working closely with stakeholders to ensure seamless implementation of process changes.
• Develop and execute change management plans to address potential resistance and foster a culture of continuous improvement.
• Collaborate with departments and areas across the organization to explore and implement technology solutions that enhance and automate business processes.
• Leverage technology to drive efficiency gains and improve overall effectiveness.
• Collaborate with IT teams to ensure seamless integration of technology solutions.
• Develop and implement change management strategies to ensure successful adoption of new processes.
• Engage with stakeholders to communicate changes, address concerns, and drive buy-in.
• Create detailed documentation of processes, improvements, and changes for reference and training purposes.
• Maintain process documentation in collaboration with relevant teams.

• Support change management initiatives by helping to communicate changes, manage stakeholder expectations, and facilitate the adoption of new processes and technologies.
• Develop and implement strategies to overcome resistance to change, ensuring a smooth transition during process improvements.
• Foster collaboration between the IT department and other business units to ensure that IT processes and systems effectively support the entire organization’s needs.
• Serve as a liaison between IT and other departments, translating technical requirements and ensuring that IT solutions are aligned with business needs.
• Identify potential risks associated with process changes and develop mitigation strategies.
• Ensure that process improvements comply with relevant laws, regulations, and organizational policies.
• Analyze data from various sources to identify trends, measure performance, and support decision-making related to process improvements.
• Prepare regular reports for management, providing insights into the effectiveness of processes and recommending areas for further improvement.
• Other duties as assigned.

Skills and Abilities:

• Demonstrated experience as a Business Process Analyst with a track record of successfully optimizing business processes.
• Strong analytical and problem-solving skills with the ability to use data-driven insights for decision-making.
• Excellent communication and presentation skills, with the ability to convey complex ideas to diverse stakeholders.
• Ability to work effectively with cross-functional teams and engage stakeholders at various levels.
• Skilled in managing multiple projects with knowledge of project management methodologies and tools, coupled with an understanding of IT systems and process automation technologies.
• Strong capabilities in change management to smoothly implement new processes, along with leadership skills to influence and motivate team members without direct authority.
• Exceptional critical thinking abilities for complex situation assessment and informed decision-making, with an emphasis on strategic problem-solving.
• Highly adaptable to changing business needs and technology, with a strong focus on internal customer service and the ability to communicate technical concepts in user-friendly terms.
• Excellent collaborative skills to work effectively across various organizational levels, integrating feedback and diverse perspectives into process improvements, complemented by outstanding communication and presentation abilities.

Appointment Type:

Support – Non-Regular Full-time

Appointment Start Date:

04/02/2024

Appointment End Date:

03/31/2025

Schedule:

Annual Salary/Hourly Rate:

$34.05 – $38.90

Special Instructions to Applicants:

Posting Opening Date:

03/11/2024

Posting Closing Date:

04/07/2024