System Analyst / Helpdesk

Okanagan Regional Library

Description

System Analyst/helpdesk

Permanent Full-Time

ORL Headquarters

 

 

Okanagan Regional Library (ORL) has a permanent full-time vacancy for a Systems Analyst.
Under the Chief Technology Officer (CTO), the incumbent efficiently operates computer systems/support in a generalist capacity.

This position is primarily responsible for the efficient operation of the helpdesk and inventory system, computer maintenance, troubleshooting, maintaining IT workroom/supplies, and repairing ORL hardware & software. This position involves providing user training. It will also include assisting senior IT staff with operating networks, systems, ILS (integrated library system) and other systems.

 

Duties also include monitoring system operation and maintaining documentation of activities, travel to branches to complete tasks.

 

The incumbent will be expected to recommend changes and improvements regarding the area of responsibility to the CTO.

 

Education requirements
Graduation from a two-year post-secondary diploma concentrating on the fundamentals of computer systems/networks and operation plus two certifications i.e., MCSE/MCP, CompTIA A+, Network+, CCNA etc.

 

Related Experience
Minimum two years experience including the operation, maintenance, troubleshooting and support of Microsoft software/computer hardware, troubleshooting network connectivity. Experience with SysAid, SQL and MS PowerShell are an asset. Valid and clean driver’s license required.

 

We are a friendly, inclusive and reliable group of professionals who enjoy what we do and our team. We strive to balance work, life and welcome new views and perspectives.

We look forward to you joining our team.

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Position open until filled.  We thank all applicants for their interest in our organization; however, only short-listed applicants will be contacted.

How to Apply

If you meet these requirements and are interested in this opportunity, please apply as outlined below.

State Competition #: 21-99.

E-mail resume and cover letter to: jobs@orl.bc.ca