Specialist, Cloud Software (Microsoft 365)

Interior Health Authority


Position Summary

Interior Health has an exciting opportunity for a Permanent Full Time Specialist, Cloud Software, located at our Kelowna Community Health & Services Centre.

The Specialist, Cloud Software manages and supports Software as a Service (SaaS) configuration to enable business functionality. The Specialist is responsible for maintaining the software, mapping new business requirements to configuration, release management of new features and overall health of the SaaS based solution. The Specialist will work closely with business areas and Digital Health teammates to transform the delivery of services by leveraging industry leading technology.

1. Maintains the configuration of cloud-based applications:
o Documents configuration, including features, options, policies, settings, defaults
o Maps organizational business requirements to application settings and configuration
o Assesses value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategy

2. Leads product release plans and set expectations for delivery of new application functionalities:
o Assesses product roadmap and plan for the implementation of new functionality and features
o Actively mitigates roadblocks impacting successful completion of release goals
o Documents changes and updates including application and business process impact
o Documents configuration decisions and actively review for system optimization opportunities
o Coordinates testing/training of new features and functionality with the business-line
o Completes ITIL Changement Management requirements and implement updates

3. Completes gap analysis between SaaS and business requirements, working with Digital Health teams on the development of process and/or systems to address shortcomings.

4. Works with the Provincial shared service organization on governance, shared tenancy configuration and access requirements necessary to provision and support the application.

5. Documents system integration requirements and specificiations, working with system owners and the appropriate team to ensure data interfaces are developed, monitored and maintained.

6. Develops and maintain an access model associated with the application and features, working with the Identity Management team to enable user access.

7. Maintains a functional budget responsible for managing software licensing allocation and consumption, exploring opportunities to optimize application usage and maximize cost efficiency.

8. Assesses and review system reporting needs configuring software functionality to meet requirements, and submitting report specifications when not possible.

9. Serves as the product ambassador internally and externally, sharing knowledge and answering questions related to the product.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Aboriginal (First Nations, Métis, or Inuit).


• A Bachelor’s or Master’s degree in Information Technology, Computer Science, Computer Engineering or equivalent experience and education. A Master’s degree is preferred.
• Expert-level skill and experience with:
o [Specific SaaS application] functionality and governance
o Microsoft Active Directory, Identity Management, Role-Based Access Control (RBAC)
o Cloud computing platforms: eg. Microsoft Azure, AWS
o Powershell scripting and automation

• A minimum of five years of proven experience as a System Administrator or equivalent supporting a cloud platform and on-premises server environment.

• Preferred knowledge and experience with:
o Application planning, development, delivery and operations tools (DevOps) and agile methodology
o ITIL Processes: Configuration, Application, Incident, Problem, Change and Release Management
o Cloud Solution Certification eg. Microsoft, AWS, Google Certified
o Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
o Experience working in a complex, computerized enterprise environment


Starting salary is approximately from $80,935 to $116,344 and will be based on education, training and experience

This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to AboriginalEmployment@interiorhealth.ca to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.