Service Desk Technician – 1 Year Term

The City of West Kelowna

Description

SERVICE DESK TECHNICIAN

-1 YEAR TERM-

West Kelowna is a thriving city that has a rural sophistication appeal and is a haven for outdoor recreation. Sun-soaked lakeshores, agricultural charm, and access to urban jobs and living have made West Kelowna the place to be. We maintain a deep connection with our agricultural roots and we celebrate the one-of-a-kind character of our community. We offer competitive salaries, excellent benefits, numerous employee wellness incentives, an earned time off program and professional development opportunities. Build your future with a City who was proudly presented the 2023 BC Municipal Safety Association Organizational Safety Excellence Award for leadership, dedication, and diligence in creating a safer and healthier workplace.

Summarized Position Responsibilities:

This position receives, documents, and prioritizes incidents and service requests sent to the service desk; provides users with support, troubleshooting problems, teaching, and instructing users regarding software or hardware functionality, and troubleshoots printer, POS and network issues.  This position prepares workstations, user accounts and access permissions as required; maintains third-party systems, in-house software, desktop hardware/software, office systems, network, phone systems, knowledge bases, and performs other related tasks. The position will also support council meetings.

Our Ideal Candidate:

  • Two year diploma or certificate in Computer Science or equivalent, plus Microsoft Technology Associate (MCA) certification or an equivalent combination of education and experience
  • A minimum of 2 years experience in a related position
  • Current Police Information Check
  • Valid Class 5 Driver’s License

Applications are accepted online at westkelownacity.ca/jobs. We thank all applicants for their interest; however only those selected for further consideration will be contacted.

Competition No. 23-79E, Closes January 21, 2024

Full Time – 1 Year Term | 35 hrs/wk | $33.36/hr

Benefits | Municipal Pension Plan | Earned Time Off Program

How to Apply

Applications are accepted online at westkelownacity.ca/jobs. We thank all applicants for their interest; however only those selected for further consideration will be contacted.