Senior Programmer/Analyst, Enterprise Systems Lead

Okanagan College


Okanagan College transforms lives and communities. We are one of Canada’s leading colleges. We create outstanding educational experiences for our learners, both students and employees. We work and learn in a welcoming and caring culture. We are a catalyst for change through collaboration with our learners and partners. We serve, lead and anticipate the social, economic and environmental needs of communities.

Position Title:
Senior Programmer/Analyst, Enterprise Systems Lead

Competition Number:

IT Services

Software & Support Services


Flexible Work Options:
Any Okanagan College Location, Remote Work (BC Only)

Your Opportunity:

Under the direction of the Manager, IT Solutions, the Senior Programmer/Analyst, Enterprise Systems Lead provides technical leadership, Enterprise Systems subject matter expertise, business process experience and mission critical execution to perform systems analysis, plan, design, develop, test, deploy, maintain and provide high-availability support for administrative and student enterprise systems, integrations and software applications in support of Okanagan College business requirements.

Education and Experience:

Graduation from a four-year university/college computer science program, plus a minimum of 6 years progressive and directly related experience in the areas of Enterprise System (ERP) management and use in a Post-Secondary Education environment.
Extensive experience with Ellucian Banner, PL/SQL, and Oracle database is required.
Prior experience as a technical team lead an asset.
Extended training or certifications in Project Management, Business Analysis, Database Administration, Windows and Linux System Administration or Software Development would be an asset

Functions and Duties:

1. Leads, supervises, coordinates and monitors work of IT team members, departmental OC staff and third party resources on projects and tasks where work is performed within the Enterprise Systems area
2. Responsible for overall completion, quality, accuracy, security and standards compliance for team’s work performed within the Enterprise Systems area
3. Approves changes to production systems including regulatory compliance changes, software releases, updates, new components, changes to system design, functionality and configuration, new application software, permissions and data access, integrations, and all other deliverables within the Enterprise Systems area
4. Responsible for determining enterprise product roadmaps, implementation schedules, priority, tasks, work breakdown for IT, departmental OC staff, and third party resources required for enterprise system and feature installation, maintenance, updates, and testing/verification
5. Performs risk assessment, communications and change management functions for Software and Enterprise system service outages, maintenance windows, system updates/changes, regulatory compliance updates and major functionality changes
6. Performs, trains and mentors others in daily Enterprise Systems functions, including:
a. Installation, configuration, administration, maintenance, deployment, update, daily functioning, high availability, system access/security and emergency support of critical Okanagan College applications, enterprise and reporting systems including Ellucian Banner, Millenium FAST, Infosilem, Evisions MAPS/Argos, Document Imaging, custom applications, integrations and batch processing
b. In-depth knowledge of IT, HR, Finance, Registration, and Student business processes, inter-system communications and data flow, ad-hoc and scheduled jobs, use and support of enterprise system functionality within and across departments
c. Use of reporting tools, database and data management, data governance, data integrity, data access and use
d. technical support, issue resolution, advice, guidance, and training end users and clients
7. Collaborates with clients and technical staff to drive projects and provide systems analysis functions including existing or proposed software system review, requirements gathering, process optimization, workflow, data mapping, documentation, testing, project task/work breakdown, communications, implementation and release planning
8. Assists Manager and IT Services leadership to determine and execute on short and long-term technical strategy, select platforms, technologies, and services to meet strategic direction and future need, provide input and recommendation for technical innovation, operational efficiency, and service excellence
9. Recommendation, adoption, and use of cloud services, platforms and emerging technologies to improve application service delivery, maintenance, cost, reliability, and security
10. Performs other duties as assigned

Skills and Abilities:

Strong Technical Systems Analyst and Enterprise Systems abilities, including:
• In-depth knowledge and experience installing, configuring, support and functional use of enterprise and reporting systems, ideally Ellucian Banner, Millenium FAST, Infosilem, Evisions MAPS/Argos, and Document Imaging
• In-depth knowledge of IT, HR, Finance, Registration, and Student business processes, inter-system communications and data flow, ad-hoc and scheduled jobs, use and support of enterprise system functionality within and across departments to meet organizational goals
• Strong understanding and ability to apply Business Analysis, Software Development, Project Management, Change Management and Quality Assurance principles to oversee the design, development, implementation and testing of enterprise systems and software products
• Very advanced relational database concepts, strong Oracle PL/SQL skills, and high-level database administration
• Strong system and OS Administration on Windows and Linux servers. Comfortable with system configuration, command line tools, shell/batch scripting (Linux Bash/shell scripting, Windows Powershell, Python, etc)
• Strong understanding of software application development and design principles, data integration and exchange, ability to understand code and work with technical staff on architecture, design, implementation and testing
• Working knowledge of networking concepts, understanding of database and web application communication and network protocols, including DNS, TCP/IP, UDP, HTTP/S, SSL/TLS, IP addressing, ports, web sockets
• Very strong understanding of software development life cycle, Agile/Scrum, iterative development methodologies. Able to apply, demonstrate to others, and lead teams/projects to success
• Ability to define, apply, promote, and advocate for software development best practices, coding standards, data privacy, secure coding, and quality assurance standards within the team
• Leads by example, creates positive team culture, demonstrates technical and service excellence
• Strong ability to communicate and work effectively with interdisciplinary teams, technical and non-technical staff at varying levels while exercising courtesy, professionalism, tact and discretion
• Flexible and adaptable with learning, understanding and applying new technologies, methodologies, tools and programming languages
• Strong written, oral, and interpersonal communication skills. Must be able to participate in meetings and group discussions, create formal and informal documentation as necessary
• Exceptional analytical, troubleshooting, and problem-solving skills, ability to investigate and assess software-related issues and products
• Highly self-motivated and directed; Ability to work with limited supervision, provide supervision and guidance to others within subject matter expertise area
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work both independently and in a team-oriented, collaborative environment
• Keen attention to detail and a quality driven mindset

Appointment Type:
Support – Regular Full-time

Appointment Start Date:

Monday to Friday – 8:00 AM to 4:00 PM

Annual Salary/Hourly Rate:
$57,693 – $65,971 NOTE: In addition to the annual salary, a $10,000 annual labour market stipend applies to this position.

Special Instructions to Applicants:

Remote work available however, preference will be given to those who reside in the Okanagan region and are able to work at one of the Okanagan College campuses on planned days.

Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and Human Resources if they want a Union Observer during interviews and final selection of candidates.

Posting Opening Date:

Posting Closing Date:

How to Apply


To apply for this position, please go to our employment site: and complete an on-line application.

All applications must be submitted through our employment site to be considered.

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence,