People & Culture Coordinator

RefundPros (SMC Software Inc)


Company Overview:

RefundPros is a unique, set-and-forget, software-based service that helps eCommerce businesses win refunds from national shipping carriers and online marketplaces like Canada Post, FedEx, UPS and Amazon. We recover thousands of dollars for businesses in return for a small commission ( We’re a fast growing company with fantastic opportunities for career advancement.

We believe in fostering a workplace where everyone can grow both personally and professionally. We are dedicated to creating an inclusive, equitable and supportive environment where talent can thrive and be recognised. 

As the company has expanded, our human resources and office administration workload has grown significantly and this has enabled us to create the new role of People and Culture Coordinator / Office Administrator.

Position Overview:

You will report directly to the senior management team and work closely with other members of the leadership team to take-on the human resources and office administration tasks they are currently supporting.

As the People and Culture Coordinator, you will play a key role in supporting the development and maintenance of a positive and engaging work environment. You will ensure rigorous compliance with relevant employment laws and regulations and help the company implement its core values (e.g. being ethical, honest, providing a nurturing and fulfilling workplace). You will also manage our quarterly appraisal process and help managers onboard new employees through our multi-step probation process. And, of course, be the go to person for all matters concerning HR policies and procedures.

As Office Administrator you will spend a small amount of your time (less than 25%) managing and coordinating a range of office management and coordination tasks (e.g. updating electronic information boards, ordering office supplies, organizing third-party contractors, etc.). This aspect of the role is expected to grow and eventually be handed-off to a full-time office administrator. 

Key Responsibilities:

  • Develop and implement HR policies and procedures that promote a positive, healthy work environment and comply with employment laws and regulations.
  • Be the key contact for employee inquiries about company HR policies and procedures.
  • Coordinate employee appraisals and training.
  • Accurately manage confidential employee records.
  • Help administer employee benefits and related inquiries.
  • Welcome new hires and help them progress smoothly through our 3-month on-boarding process.
  • Work closely with our in-house accounting and bookkeeping team on overlapping HR tasks.
  • Help organize company social events and team-building activities.
  • Maintain electronic information boards to keep employees informed about important events and activities.
  • Perform office management and administration activities (overseeing office cleaning, office maintenance & improvements, etc.).


  • Degree in or diploma in Human Resources, Business Administration, or related field.
  • 3+ years previous experience in human resources or a closely related field.
  • Strong interpersonal and communication skills, with the ability to build rapport with employees from diverse cultural backgrounds and disparate skill sets.
  • Pragmatic and able to make appropriate judgment calls in the interest of both employees and the company.
  • Excellent organizational skills and attention to detail and the ability to multitask effectively.
  • Good working knowledge of BC employment laws and regulations.
  • Proficiency in Google or Microsoft Office tools.
  • A positive attitude, with a genuine passion for helping others.

Why You Should Join Us:

  • A chance to work with a culturally diverse, gender-balanced and a forward looking company. Excellent opportunities for personal and career growth and the ability to make a meaningful impact to the internal procedures and culture of a fast growing company.
  • Competitive salary ($25-29/hr), 13 days vacation (increasing to 18/20 days), excellent company health plan.

How to Apply

If you’re passionate about people and a company’s culture and truly want to make a difference then we’d love to hear from you! 

Please send your resume and covering letter to explaining why you want to join the team and what you have to offer. You must be able to work on-site in Kelowna long-term, this is not a remote position. Thank you for your interest in this role.