Network Services Technician

Okanagan College

Description

OKANAGAN COLLEGE

Okanagan College transforms lives and communities.  We are one of Canada’s leading colleges.  We create outstanding educational experiences for our learners, both students and employees.  We work and learn in a welcoming and caring culture.  We are a catalyst for change through collaboration with our learners and partners.  We serve, lead and anticipate the social, economic and environmental needs of communities.

 

Position Title:

Network Services Technician

Competition Number:

C002153

Division/Portfolio:

IT Services

Department/Program:

Network Services

Campus/Centre:

Kelowna

 

 

Your Opportunity:

Under the supervision of the Manager, Infrastructure, the Network Services Technician will support Okanagan College cloud and data center, planning, project work, implementation, operation, and security, including file services, printing services, and backup services. The Network Services Technician also provides technical guidance to Okanagan College faculty, staff and students on related matters.

 

Education and Experience:

Graduation f rom a two year post-secondary program in a related area. Minimum of four years of related experience. Cloud architecture certification, Microsoft MCSE, CCNA and VMware or equivalent certification is
desirable.

 

Functions and Duties:

1.Manage and support servers, print servers, and backup servers and their associated operating systems
and software.
2. Administer cloud services in a corporate environment
3. Administer and support security solutions, including firewall, anti-virus, and intrusion detection systems.
4. Support network hardware and equipment, including routers, switches, hubs, and UPSs.
5. Performs equipment, hardware and software upgrades.
6. Network asset management, including maintenance of network component inventory and related
documentation and technical specifications information.
7. Administer and maintain user accounts, permissions, VPN Server and access rights.
8. Perform server and security audits reporting findings and recommendations to Manager.
9. Perform system backups and recovery.
10. Schedule, and perform network improvements, upgrades, and repairs.
11. Provide guidance to new or inexperienced members of the team.
12. Performs other duties as assigned.

 

Skills and Abilities:

Must have the ability to monitor, recommend and take action on issues that may have considerable operational implications
• Proven project management skills
• Ability to analyze user requirements and develop effective solutions
• Excellent organizational, administrative and problem-solving skills
• Good verbal and written communication skills with the ability to create and deliver key messages to general and targeted audiences
• Strong customer service and interpersonal skills
• Competent to work with limited supervision
• Ability to work effectively both independently and as part of a team with an aptitude for working in a collegial and collaborative environment
• Ability to maintain strict confidentiality and to handle sensitive issues with tact and diplomacy
• Ability to prioritize and manage a high work volume and competing priorities to meet deadlines
• Superior attention to detail and accuracy
• Ability to travel to other campus locations as well as a valid Class 5 driver’s license
• Physically capable of completing bending, reaching, lifting and carrying (up to 50 pounds)

 

 

Appointment Type:

Support – Non-Regular Full-time

Appointment Start Date:

10/10/2022

Appointment End Date:

03/31/2023

Schedule:

Monday to Friday – 8:00 AM to 4:00 PM

 

Annual Salary/Hourly Rate:

$29.64 – $33.90

 

Special Instructions to Applicants:

This is a 5 month term position to support the Mitel telephone to Microsoft Teams phone migration project. Must be comfortable in and being technical lead on a project. Position will be customer focused while being comfortable implementing the technical requirements. Position will require travel to all campus locations.

Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and Human Resources if they want a Union Observer during interviews and final selection of candidates.

 

Posting Opening Date:

09/16/2022

Posting Closing Date:

10/09/2022

How to Apply

APPLICATIONS:

To apply for this position, please go to our employment site: https://www.employmentopportunities.okanagan.bc.ca and complete an on-line application. 

All applications must be submitted through our employment site to be considered.

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, AccessibilityHR@okanagan.bc.ca