IT Technician

Okanagan College

Description

OKANAGAN COLLEGE

Okanagan College transforms lives and communities.  We are one of Canada’s leading colleges.  We create outstanding educational experiences for our learners, both students and employees.  We work and learn in a welcoming and caring culture.  We are a catalyst for change through collaboration with our learners and partners.  We serve, lead and anticipate the social, economic and environmental needs of communities.

 

Position Title:

IT Technician

Competition Number:

C002149

Division/Portfolio:

IT Services

Department/Program:

Software & Support Services

Campus/Centre:

Kelowna

 

 

Your Opportunity:

Under the limited supervision of the Manager, Software & Support Services, the Desktop Technician’s role is to provide support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading PC hardware and equipment to ensure optimal workstation performance. The Desktop Technician will also troubleshoot problem areas (in person, by telephone, remotely, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. Performs other duties as required.

 

Education and Experience:

Completion of Grade 12 or equivalent and graduation from a two-year community college Computer
Information Systems program or equivalent. Over 2 years and up to and including 4 years related experience.

 

Functions and Duties:

1. Responds to requests for service in a timely and thorough manner; does what is necessary to ensure customer satisfaction; prioritizes customer needs; follows up to evaluate customer satisfaction.
2. Listens and responds effectively to customer questions; resolves customer problems to the customer’s satisfaction; respects all customers; follows up to evaluate customer satisfaction; measures customer satisfaction effectively; commits to exceeding customer expectations.
3. Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions.
4. Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software as required.
5. Where required, administer and resolve issues with associated end-user workstation networking software products.
6. Collaborate with Desktop Resource Coordinator(s) and/or Network Coordinator(s) to ensure efficient operation of the organization’s desktop computing environment.
7. Troubleshoot AV issues using the appropriate testing tools; make repairs as necessary.
8. Tag or label IT Services managed equipment owned by the organization; periodically audit inventories to mitigate risk of damage or theft.
9. Performs other related duties as required.

 

Skills and Abilities:

– Above average client service skills, with the ability to create/cultivate trust relationships with clients and other
employees, and remain calm in stressful circumstances
– Ability to deal tactfully and diplomatically with internal and external contacts
– Ability to read and understand technical manuals, procedural documentation, and OEM guides
– Strong interpersonal, written, and verbal communications skills with the ability to communicate clearly to
clients via phone, email, and in person
– Excellent organizational, administrative and problem-solving skills
– Must be flexible and able to manage high work volume and conflicting priorities to meet deadlines and
have the ability to organize and prioritize tasks
– Able to work effectively both independently and as part of a team with an aptitude for working in a
collegial and collaborative environment
– Knowledge of current operating systems, software, network protocols, and standards.

 

 

Appointment Type:

Support – Regular Full-time

Appointment Start Date:

10/10/2022

Schedule:

Monday to Friday – Hours to be determined; Evening hours may be required.

 

Annual Salary/Hourly Rate:

$48,804 – $55,787

 

Special Instructions to Applicants:

Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and Human Resources if they want a Union Observer during interviews and final selection of candidates.

 

Posting Opening Date:

09/13/2022

Posting Closing Date:

09/25/2022

How to Apply

APPLICATIONS:

To apply for this position, please go to our employment site: https://www.employmentopportunities.okanagan.bc.ca and complete an on-line application. 

All applications must be submitted through our employment site to be considered.

Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, AccessibilityHR@okanagan.bc.ca