Entry Level Tech Support

TNI The Network Inc.

Description

Job Purpose – The Entry Level Tech is responsible for providing first-line technical support to Tablet users experiencing difficulties with hardware and applications. They will work with the Senior Information Systems manager to create and maintain an inventory management system. They will also work with the Agency teams to trouble shoot and resolve issues, along with other duties that many be assigned from time to time

Key Responsibilities and Accountabilities

  • Communicate electronically, on the phone, and in person with Tablet users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Install and upgrade software for Tablets when necessary
  • Track and inventory all Tablets and accessories
  • Emulate or reproduce technical problems encountered by users
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Creation of procedural documentation

Required Skills and Experience

  • Strong communication skills, spoken and written in both technical and business terminology
  • Strong interpersonal skills and the ability to function independently or as part of a team
  • Demonstrated ability to resolve problems
  • Strong customer service orientation
  • Ability to multitask and effectively prioritize tasks

Preferred skills and experience

  • Additional certifications is an asset
  • Technical experience is preferableKnowledge of the following systems an asset
    • Airwatch
    • SQL
    • iOS
    • Andriod

Education

  • Completion of a college technology program is mandatory

How to Apply

Interested applicants are encouraged to submit their letter of motivation and resume, including 3 professional references with the phrase Entry Level Tech Support to Opportunities@TNInetwork.com. Only electronic applications will be accepted and due to the volume of resumes only qualified candidates will be contacted. The deadline for application is December 5th, 2022.