Customer Service Representative

Impact Radio Accessories

Description

Impact Radio Accessories is a leader in two-way radio accessories based out of Kelowna, BC. Is looking to add to our growing team. You may not have heard of us, but hopefully you’ve seen our hardware in action with our products supporting some high-profile events like The Grammy’s and Oscars, the Superbowl, NHL and NBA playoffs; inside retail giants like Walmart, The GAP, and Lowe’s; public safety organizations like the London Guard, the US Secret Service and the RCMP; and company campuses like Amazon, NASA, Boeing and Google. But we’re not done yet!

As our Customer Service Representative, or CSR, you will ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction across our North American Dealer market.

Ready for a challenge like this? If yes, read on!

What You’ll Do:

  • Manage a high level of inbound calls and online inquiries from current and potential customers
  • Process, pack and invoice all Canadian orders
  • Keep records of customer interactions, process customer accounts and file documents
  • Maintains a high level of customer care and professionalism at all times
  • Contribute to team effort by accomplishing related results as needed
  • Build sustainable relationships of trust through open and interactive communication
  • Promote company brand and product awareness via marketing and sales campaigns

Who You are:

  • 1+ year of customer service experience (B2B considered an asset)
  • Results-oriented and able to work independently and with a team in a fast-paced environment
  • Must possess a professional and friendly attitude; be able to quickly develop a rapport with customers
  • Strong phone contact handling skills and active listening
  • Excellent communication (both written and Verbal)
  • Proficiency in Microsoft Office and CRMs (ideally Microsoft Dynamics)
  • Ability to multi-task, prioritize and manage time effectively

What’s In It For You? (We’re so glad you asked, we appreciate directness!)

  • A competitive base salary with a starting range of $38K – $42K
  • 3 weeks’ vacation to start
  • Paid Time Off days
  • Health Spending Account and an Employee Assistant & Mental Health Program
  • Professional Development and Training Opportunities
  • Top notch office and technology equipment, free office parking + gym + rooftop (currently closed due to COVID)

How to Apply

  • Our closing date is June 30th, 2021
  • Include your resume, cover letter and a personal note telling us why you’d like to work here
  • Please send resumes to neil@impactcomms.com