Customer Service Representative (CSR) – Kamloops

Platinum Recruiting is working with a BC owned company that has been in business for the last 50 years in the car rental industry. Offering sustainability and flexibility, this organization is looking for a Customer Service Representative to join their amazing team! This full-time permanent role is looking for a candidate that brings high energy, a positive attitude, and a collaborative mindset.

Duties and Responsibilities:

– Greeting customers and performing 360-degree customer service from start to finish

– Offer products and services using positive selling techniques and dialog

– Explain rental agreements and charges to customers

– Inspect vehicles with customer

– Handle customer complains

– Maintaining a Demand Deposit (DDA) account of $11.00

– Ensure cash reconciliation is complete and accurate

– Adhere to company rental and return policies

– Maintain DOP and communicate with distribution (daily)

Duties and Qualifications:

– A valid BC Class 5 driver’s license with a clean driving record

– Previous experience in sales and customer service