Clinical Informatics Analyst II | Vocera Support Analyst

Interior Health Authority


Position Summary

Interior Health Network Infrastructure department has an excellent permanent full time opportunity for a new Vocera Support Analyst.

To support the physical equipment and operational needs of Interior Health this position is located at the Kelowna Warehouse (Reid’s Corner) in Kelowna, B.C. and is not suitable for flexible work locations.

Who are we looking for?

A strong candidate will have an understanding of IT in a healthcare environment, and a degree or diploma specializing in computer science.

What will you work on?

The Vocera system provides a hands free voice based communication system that is utilized throughout Interior Health’s Acute and Long Term Care facilities. This system plays an integral role in the delivery of healthcare and its use spans supporting real time communication within and between nearly all IH Acute and LTC clinicians and support staff.

The Vocera Support Analysts job responsibilities are detailed below:

Working alongside our Senior Vocera Administrator and Vocera Technical Analysts this position provides support and training for Vocera users as well as engaging with IH staff and programs to assist with new site deployments and programming/customizations of Vocera features. In addition to interacting with IH staff; processing new hardware, handling warranty issues, maintaining documentation and an internal website are key responsibilities of this position.

The Vocera system is utilized throughout IH. The successful candidate will visit each Vocera site within Interior Health up to twice per year which typically results in overnight travel of approximately one week per month between March-October. There is a degree of flexibility for specific travel dates but to meet operational requirements the candidate must be available for this travel.

Applicants interested in this position will benefit from having:

• keen attention to detail and accuracy in a fast paced environment.
• strong problem solving skills, using logic and your ongoing growth of knowledge to solve problems and find solutions.
• a desire to learn new systems and technologies. Being someone who asks “why” then digs in to research, test, and find answers.
• a desire to work with all personalities, teaching and guiding toward success and looking for alternate approaches if someone struggles to understand a concept.
• a customer service focus, ensuring you are providing accurate and reliable information in a timely manner.

Reasons to Apply at Interior Health… What we can do for you

We offer an exceptional employer-paid benefits package, competitive salary, and generous vacation entitlement after your first year of employment.

We offer a work environment conducive to growth and development of strong technical skills. The opportunity to have a balanced lifestyle that allows you to maintain the quality of life you desire.

Make a difference. Love your work. Apply today! Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces….Be part of a dynamic team!


Education, Training and Experience:

Graduation from a recognized degree or diploma program in Computer Science plus two years’ recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities:

Ability to organize work.
Ability to deal with others effectively.
Ability to communicate effectively both verbally and in writing.
Ability to operate related equipment.
Physical ability to perform the duties of the position.


This posting is covered by the Provincial Health Officer’s mandatory COVID-19 vaccination orders and selected applicant(s) must comply.

Interior Health now offers assistance from an Aboriginal Employment Advisor. If you self-identify as Aboriginal (First Nations, Métis or Inuit) and if you would like assistance with internal career exploration, send your question via email to to be redirected to the Employment Advisor. We invite applicants to self-identify as First nations, Métis, or Inuit within cover letters and/or resumes.