Automotive Service Manager

Platinum Recruiting inc.

Description

We have the privilege of supporting one of Canada’s biggest retail giants with locations from coast to coast they have been an industry leader since their inception almost a century ago. With locations across the country, we have been tasked with growing their Merritt location team with the addition of another Automotive Service Manager!

The primary purpose of the Automotive Service Manager is to lead the auto service team in providing an exceptional customer experience in auto service and repairs by building/maintaining upon customer relationships through high quality workmanship and professional and knowledgeable counter staff. The Automotive Service Manager works collaboratively with the Associate Dealer to establish sales objectives, cost controls and strategies for growth and profitability in the Auto Department.

Main Responsibilities and Tasks:

Customer Service

  • Develops and maintains a culture that values excellent customer service through effective training, supervision, coaching and performance management.
  • Reviews and implements Service Centre policies and procedures that improve the Customer Experience through high quality repairs and building customer relationships.
  • Develops and implements a longer-term strategy and action plan to attract and retain customers.
  • Coaches team members to provide excellent customer service.
  • Holds others accountable for providing excellent customer service.
  • Leads by example and consistently displays excellent customer service.

Operations

  • Recruits, develops, motivates, recognizes and holds accountable an Auto Service team that will meet established objectives and targets for sales and profitability.
  • Improves sales and profitability for the Service Centre.
  • Monitors the operating budget by tracking sales and expenses.
  • Keeps abreast of best practices and key factors impacting the Service Centre business and takes action to align Service Centre initiatives accordingly.
  • Maintains quality workmanship through monitoring uniformed inspection guidelines.
  • Maintains service department presentation through daily inspections.
  • Monitors and improves the productivity of the team through strong leadership, motivation, team building and effective scheduling.
  • Plans, organizes, delegates, and follows up on work and projects while considering team skill levels, customer wait times and the availability of parts and equipment.
  • Communicates and ensures compliance with company, store, and department policies, as well as health and safety programs and regulations.
  • Promotes service safety and security procedures.
  • Implements training structure and professional development strategy within the Service Centre.
  • Builds and maintains rapport with internal and external customers or vendors, as required.
  • Provides support in regard to warranties, returns and guarantees related to auto customer service.
  • Organizes and conducts regular staff meetings and actively participates in management meetings.
  • Performs other duties, as required.

Requirements

  • Knowledge of market trends in the automotive service industry.
  • Ability to work effectively with auto parts ordering systems and computerized work order systems.
  • Good working knowledge of CoStar is an asset.
  • Valid driver’s license for province of employment.
  • Management experience in a customer service-oriented industry.
  • Management experience in the auto service industry is an asset.

Required Skills & Abilities

  • Strong orientation towards customer service excellence.
  • Entrepreneurial and results-oriented individual who possess solid administrative skills.
  • Ability to serve customers in a professional manner and to inspire their confidence and trust.
  • Ability to lead and manage a team to achieve common goals in a fast-paced environment.
  • Strong team-oriented approach.
  • Strong communication skills.
  • Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
  • Ability to plan, organize, delegate, and follow up on team’s activities and projects.
  • Proactive problem-solving skills and ability to make decisions.
  • Ability to adapt and cope with challenging situations.

Potential Career Opportunities

  • Next levels: Store Manager and General Manager.

Physical Demands and Working Conditions

  • Standing/walking for 8 hours.
  • Lifting and/or carrying of merchandise items, as required, on a regular, frequent, and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.
  • Lifting and turning repeatedly throughout the shift.
  • Lifting above shoulder, from floor to shoulder and floor to waist.
  • Walking and carrying at the same time and pushing/pulling as required.
  • Twisting, turning, reaching, and working above shoulder level.

How to Apply

if you are interested in this exciting position please email:

jaime@platinumrecruiting.ca